Return PolicyRobesmith ‘No Questions Asked’ Returns Policy
Robesmith accepts returns within 30 days of placing the order. We want our customers to be completely satisfied with our products and if you are not, for any reason, you can return the item for a refund within 30 days of placing the order.
If the item is damaged during transit or found to be defective, please let us know immediately by sending a quick email at firstname.lastname@example.org. Please include the order ID in your email and the issue with the shipment. You can find the order ID in the email that you received from Robesmith when you placed the order.
When you open the package and the item does not fit you well or you do not like it for some reason, and if you plan to return the item for a refund, we request that you do not wear the item before returning. Please carefully repackage the item in the original packaging for returns.
It is a good idea to preserve the original packaging for 30 days just in case you choose to return the item.
Products with damaged or missing packaging will be charged 20% restocking fee.
Please note that undergarments and intimate apparel are exempt from returns due to hygiene reasons.
Gift cards are not returnable.
Items on Clearance, Liquidation or Final Sale are not returnable.
Final Sale Items
All final sale items may not be returned or exchanged. Please note that all lingerie and all items that have been altered are final sale.
To complete your return, we require proof of purchase, which is the order ID. You can find the order ID in the email you received from Robesmith or on the invoice which was part of the package you received.
Once a return is requested, you will receive an email with the RMA number within 2-3 business days. Returns must be received within 30 days of receiving RMA number.
When we receive the item back, we will process the refund within 5 business days. Once the refund is applied, it usually takes 72 hours for the bank to show the refund on your statement.
Please note that we only issue refunds to the original method of payment. E.g. if you paid with a credit card, the refund is applied to the same credit card. If you paid with a gift card, refund is applied to the same gift card. We cannot send cash or checks as refunds.
There are certain situations where only partial refunds are granted like if one pair of sock was defective from a pack of 6 socks or any item that is returned more than 30 days after delivery (only in special cases)
We only replace items if they are defective or damaged. Please follow the returns process for exchanges but mention that you would like an exchange instead of refund in the email. If you ordered an incorrect size for yourself and would like a different size, you can process a return for that item and place a new order for the correct size.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend that you consider using a track-able
shipping service or purchasing shipping insurance. We cannot guarantee loss or damage to the item during return transit.